Business Call Analytics & Reporting
— Included in Every Plan
Understand call trends, track missed calls, and make smarter decisions with reporting tools built right inside your Zonitel portal.
What can you see in Zonitel reports?
Analytics tools built directly into your portal. No extra software, no additional setup.
Call Summary Reports
View performance by extension, phone number, hour, and call center. Identify trends and weak spots in your operation.
Complete Call History
Access every call in your history. Filter by direction, contact, number, extension, duration, or missed status to find any record instantly.
Recordings Available
Play or download call recordings directly from your call history. Use them for training, review, or dispute resolution.
Export Your Data
Download your call logs and reports in an exportable format. Take your data to spreadsheets or other tools in seconds.
Live Activity View
Monitor active, inbound, outbound, and missed calls in real time from the Active Panel. Your entire team activity at a glance.
Call Transcripts
Read the content of any call without listening to it. Find key information and share summaries of important conversations.
Call Summary Reports
View performance by extension, phone number, hour, and call center. Identify trends and weak spots in your operation.
Complete Call History
Access every call in your history. Filter by direction, contact, number, extension, duration, or missed status to find any record instantly.
Recordings Available
Play or download call recordings directly from your call history. Use them for training, review, or dispute resolution.
Export Your Data
Download your call logs and reports in an exportable format. Take your data to spreadsheets or other tools in seconds.
Live Activity View
Monitor active, inbound, outbound, and missed calls in real time from the Active Panel. Your entire team activity at a glance.
Call Transcripts
Read the content of any call without listening to it. Find key information and share summaries of important conversations.
Reporting features in your Zonitel portal
Everything integrated. Access your reports, history, and recordings from the same portal you use every day.
Four Built-In Report Views
Extension Summary, Calls by Hours, Phone Number Summary, and Call Center — each view shows your data from a different angle.
Flexible Date Filtering
Select any custom date range to analyze specific activity: today, this week, this month, or any precise period you need.
One-Click Export
Download your call logs or report data directly from the portal to use in spreadsheets or share with your team.
Details, Recordings & Notes
Each call shows caller ID, direction, extension, and duration. Play the recording, view the transcript, and add notes to keep your records organized.
Call HistoryExplore each report view
From extension performance to peak-hour analysis, each report gives you a different lens on your operation.
Ready to see your numbers clearly?
Get clear visibility into missed calls, peak hours, and team performance — all from your Zonitel portal.