Live Call Monitoring & Management for Business Teams
Zonitel's Active Panel shows every agent's status in real time and lets you listen, whisper, conference, or transfer any live call — all from one place.
Zonitel TelecomWhat can you do with the Active Panel?
Real tools available in the Zonitel portal to supervise and manage live calls.
Full Team Visibility
See every extension's status in real time: Online, Offline, Ringing, Answered, or Hangup. Always know who's available.
Call Transfer
Redirect any active call to another available agent with one click. Balance the load during peak hours and reduce missed calls.
Silent Listen
Monitor any active call invisibly. Neither the agent nor the client knows you're listening. Ideal for quality assurance.
Whisper to Agent
Speak privately to your agent while they're on a call. The client can't hear you. Perfect for real-time coaching and onboarding.
Conference – Join Live
Join any ongoing call as an active participant. Both the agent and client can hear you. Ideal for escalating cases or closing deals.
Live Call Counters
Dashboard with real-time metrics: active calls, total, inbound, outbound, and missed calls. Your entire team at a glance.
Full Team Visibility
See every extension's status in real time: Online, Offline, Ringing, Answered, or Hangup. Always know who's available.
Call Transfer
Redirect any active call to another available agent with one click. Balance the load during peak hours and reduce missed calls.
Silent Listen
Monitor any active call invisibly. Neither the agent nor the client knows you're listening. Ideal for quality assurance.
Whisper to Agent
Speak privately to your agent while they're on a call. The client can't hear you. Perfect for real-time coaching and onboarding.
Conference – Join Live
Join any ongoing call as an active participant. Both the agent and client can hear you. Ideal for escalating cases or closing deals.
Live Call Counters
Dashboard with real-time metrics: active calls, total, inbound, outbound, and missed calls. Your entire team at a glance.
Features available in the Active Panel
Everything you need to supervise and manage live calls without leaving the Zonitel portal.
Real-Time Agent Status
Each agent appears with their name, extension, current status (Online, Offline, Ringing, Answered), caller info, and call duration.
Global Activity Counters
View in real time the total active, inbound, outbound, and missed calls across your entire organization from a single panel.
Listen & Whisper
Activate silent listening for quality control, or use whisper to guide your agent privately without the client hearing you.
Conference & Transfer
Join as an active participant in any call or instantly transfer to any available extension to resolve cases faster.
Zonitel TelecomReady to see your team in action?
Manage, supervise, and coach your team from a single real-time panel.