What systems does Zonitel integrate with?

Zonitel integrates with WhatsApp Business API, Facebook Messenger, Instagram Direct, AI chatbot, live chat widget, Appointlet for scheduling, QQCatalyst CRM for insurance agencies, Google My Business Reviews, and custom systems via REST API v3 and webhooks.

Does Zonitel have an open API?

Yes. Zonitel offers REST API v3 and webhook events that developers can use to sync call data, trigger automation, push contacts, and build custom integrations with any CRM or business software.

Does Zonitel integrate with QQCatalyst?

Yes. Zonitel has a native integration with QQCatalyst, the leading insurance agency management system. Calls are logged automatically, contacts sync bidirectionally, and call recordings are linked to client records.

Can Zonitel connect to WhatsApp for business messaging?

Yes. Through the official WhatsApp Business API, Zonitel lets your team send and receive WhatsApp messages from the same inbox used for SMS, phone, and other channels.

How do webhook integrations work with Zonitel?

Zonitel can send real-time HTTP webhook events to your endpoint whenever a call starts, ends, is missed, or a voicemail is received. This allows your systems to react instantly to phone activity without polling.

Integrations & API

Connect Zonitel to Every Tool Your Team Uses

WhatsApp Business API, Facebook & Instagram, AI Chatbot, Live Chat, CRM sync, and a full REST API with webhooks. One platform, connected to everything.

IntegrationsAPIWebhooks

💬

WhatsApp API

📘

Facebook & Instagram

🤖

AI Chatbot

🗨️

Live Chat

📅

Appointlet

🏢

QQCatalyst

⚡

REST API + Webhooks

⭐

Google My Business

Social & Messaging

📘

Facebook & Instagram

Manage messages from Facebook Messenger and Instagram Direct in a single unified inbox. Respond to leads and customers without switching apps.

MessagingOmnichannel

💬

WhatsApp Business API

Connect your Zonitel number to the official WhatsApp Business API. Send and receive messages, use templates, and manage contacts — cloud-based, no mobile app required.

MessagingWhatsAppAPI

🗨️

Live Chat

Embed a real-time chat widget on your website. Conversations land directly in your Zonitel inbox alongside calls, SMS, and social messages.

MessagingWebsite

AI & Automation

🤖

AI Chatbot

Build intelligent chatbots that respond to customer messages across channels using AI and a centralized knowledge base. Automate FAQs and lead qualification 24/7.

AIAutomationOmnichannel

📝

Call Transcription Insights

Automatically transcribe calls, detect keywords, track sentiment, and receive email alerts when flagged incidents occur. Turn every call into actionable data.

AIAnalyticsCall Recording

⚡

Automation & Integrations API

Automate SMS, calls, and events using Zonitel's REST API and webhook system. Connect any third-party app, CRM, or workflow tool to your phone system.

APIWebhooksAutomation

CRM & Scheduling

📅

Appointlet

Receive SMS notifications automatically when an appointment is created in Appointlet. Keep your team instantly informed without manual follow-up.

SchedulingSMS Notifications

🏢

QQCatalyst

Sync contacts and call recordings directly with QQCatalyst. Keep your insurance agency CRM up to date with every client interaction automatically.

CRMInsuranceSync

💬

CRM SMS

Send SMS messages directly from your CRM or third-party application using Zonitel's CRM SMS API. Route outbound texts through your business number.

CRMSMSAPI

📞

CRM Calls

Retrieve call lists and call history into your CRM via the Zonitel API. Log calls automatically and keep your sales or support pipeline current.

CRMCallsAPI

Reviews & Local

⭐

Google My Business Reviews

Manage and respond to Google My Business reviews and comments directly from your Zonitel portal. Protect and grow your local business reputation in one place.

ReviewsLocal SEOGoogle

Developer API

Private Integrations API v3

Connect any app, CRM, or workflow tool to Zonitel using our RESTful API. Bearer token auth, JSON responses, pagination, and webhooks for real-time events.

Call Management

›Get call history with filtering
›Initiate outbound calls programmatically
›Access call recordings via API
›Webhook notifications for call events

SMS & Messaging

›Send SMS with media attachments
›Bulk/group SMS campaigns
›Inbound SMS webhooks
›Message delivery status tracking

Webhooks

›Real-time inbound call events
›SMS delivery & receipt events
›Custom endpoint configuration
›GET / PUT / DELETE webhook management

Analytics & Extensions

›List extensions per account
›Extension activity reports
›Call sentiment & duration data
›Filtered call history by date/status

// Send SMS via Zonitel API v3

POST []
Authorization: Bearer YOUR_TOKEN
X-Client-Id: YOUR_CLIENT_ID
Content-Type: application/json

{
  "to": "+13055700505",
  "from": "+18339664835",
  "message": "Your appointment is confirmed for tomorrow at 2:00 PM.",
  "media": []
}

Real-Time Webhooks for Calls & SMS

Zonitel fires webhook events the moment a call arrives or an SMS is received — so your CRM, helpdesk, or automation tool can react instantly without polling.

call.inbound

Fired when an inbound call arrives. Includes caller ID, DID, timestamp, and extension.

call.completed

Fired after a call ends. Includes duration, recording URL, disposition, and sentiment score.

sms.received

Fired when an inbound SMS or MMS is received. Includes sender, media URLs, and message body.

sms.delivered

Delivery confirmation for outbound SMS messages. Includes carrier status and timestamp.

// Webhook payload — call.completed

{
                    "event": "call.completed",
                    "timestamp": "2026-03-23T14:32:11Z",
                    "call": {
                      "uuid": "a1b2c3d4-...",
                      "direction": "inbound",
                      "from": "+13055700505",
                      "to": "+18339664835",
                      "duration": 272,
                      "disposition": "answered",
                      "sentiment": "positive",
                      "recording_url": "https://..."
                    }
                  }

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