One Inbox. Every Channel Your Customers Use.
Connect WhatsApp, Facebook Messenger, Instagram DMs, and SMS into a single shared team inbox — so every message gets answered from one place.
Hi! Can I book an appointment for Thursday?
Hi Ana! Thursday at 10 AM works — confirmed 👍
Got it! Thank you 😊
Every channel, fully connected
Manage all major messaging channels from one inbox — no technical team required.
WhatsApp Business
Handle WhatsApp conversations professionally with templates, rich media, and auto-replies.
Facebook Messenger
Reply to Facebook messages directly from your Zonitel inbox — no need to log into Facebook.
Instagram Direct
Manage Instagram DMs alongside your other channels so nothing gets missed.
SMS & MMS
Two-way messaging from your business number — images, files, and auto-replies included.
One platform. Four channels. Zero tab switching.
Your customers message you on WhatsApp, Facebook, Instagram, and SMS. Now you can manage all of them — together.
Never Miss a Message
See all conversations from WhatsApp, Facebook, Instagram, and SMS in one unified inbox — accessible on desktop or mobile.
Auto-Reply Per Channel
Set up automatic responses for first messages and after-hours — configured individually for each channel.
Rich Media on Every Channel
Send and receive images, PDFs, and documents on WhatsApp, Facebook, Instagram, and SMS from one interface.
Everything your team needs to respond better
Professional tools to manage every channel with speed and clarity.
Shared Team Inbox
All channels in one place. Your whole team can see, respond to, and manage every conversation — no app switching.
Rich Media Across All Channels
Send and receive images, PDFs, and documents on WhatsApp, Facebook, Instagram, and SMS — all from one interface.
Auto-Reply Per Channel
Configure auto-replies for first messages and after-hours — set up independently for each channel.
Unified Contact Management
Import and manage contacts across all channels. Every conversation is linked to the customer contact profile.
AI-Powered
Zonitel's AI works across all your channels to help your team handle conversations more intelligently.
Mobile App Access
Manage all channel conversations from the Zonitel mobile app — available on iOS and Android.
Shared Team Inbox
All channels in one place. Your whole team can see, respond to, and manage every conversation — no app switching.
Rich Media Across All Channels
Send and receive images, PDFs, and documents on WhatsApp, Facebook, Instagram, and SMS — all from one interface.
Auto-Reply Per Channel
Configure auto-replies for first messages and after-hours — set up independently for each channel.
Unified Contact Management
Import and manage contacts across all channels. Every conversation is linked to the customer contact profile.
AI-Powered
Zonitel's AI works across all your channels to help your team handle conversations more intelligently.
Mobile App Access
Manage all channel conversations from the Zonitel mobile app — available on iOS and Android.
Connected and running in minutes
Connecting your channels to Zonitel is straightforward — no technical team required.
Connect your channels
Link WhatsApp Business, Facebook Messenger, Instagram, and SMS to Zonitel. Each channel connects through a guided setup flow.
One inbox for your whole team
All conversations from every channel appear in the Conversations inbox. Your team can start managing them immediately.
Respond faster, lose fewer customers
With every channel in one place, messages get answered faster, auto-replies cover off-hours, and nothing slips through.
Frequently asked questions
Ready to unify your communication?
Join the businesses that trust Zonitel to streamline their workflows and connect with customers faster.