Auto Attendant
An automated system that answers calls and routes them to the right department or extension without a live operator.
An auto attendant is an automated telephony feature that greets inbound callers with a recorded message and presents a menu of options — for example, 'Press 1 for Sales, Press 2 for Support.' The caller selects an option via touchtone keypad or voice command, and the system routes the call to the appropriate extension, ring group, or voicemail without requiring a live receptionist.
For businesses that receive high call volumes or operate across multiple departments, an auto attendant dramatically improves first-call routing accuracy and reduces hold times. Multi-level auto attendants allow nested submenus — useful for companies with regional offices, multiple product lines, or after-hours handling.
Zonitel's cloud auto attendant works 24/7 and can be configured in minutes from any web browser. You can record custom greetings in English and Spanish, set different menus for business hours and after-hours, and route calls to mobile phones or remote team members just as easily as desk phones.