WebRTC (Web Real-Time Communication)
An open standard that enables voice and video calls directly from a web browser without installing any software.
WebRTC (Web Real-Time Communication) is an open-source technology standard supported by all modern browsers (Chrome, Firefox, Safari, Edge) that enables peer-to-peer voice, video, and data sharing directly within a web page — no plugins, downloads, or apps required. It uses standardized APIs to access the device microphone and camera and to establish encrypted media streams.
For businesses, WebRTC means customers and agents can join voice or video calls by simply clicking a link in a browser. This removes the barrier of requiring specific hardware or software installations, making it ideal for customer-facing applications: web-based support chat with audio escalation, browser-based contact center agents, telemedicine platforms, and embedded click-to-call widgets on websites.
Zonitel's web softphone leverages WebRTC to let agents take calls directly in their browser without installing a desktop app. This is particularly useful for shared workstations, temporary staff, and browser-OS environments (like Chromebooks) where installing native apps isn't practical. WebRTC calls on the Zonitel platform use DTLS-SRTP encryption, meeting enterprise security requirements.