Business SMS
Text messaging services designed for commercial use — sending and receiving SMS from a business phone number at scale.
Business SMS enables companies to send and receive text messages using their existing business phone number rather than a personal mobile number. Unlike consumer texting apps, business SMS platforms offer multi-user shared inboxes, message templates, bulk sending, opt-out management (STOP compliance), and full conversation history — features essential for professional and compliant use.
Text messaging has significantly higher open rates than email (typically above 95% vs. ~20%) and faster response times. Businesses use SMS for appointment reminders, delivery notifications, customer support, two-factor authentication, promotional offers, and after-call follow-ups.
Zonitel allows any business phone number to send and receive SMS/MMS. Conversations are shared among team members in a unified inbox, with read/unread indicators and agent assignment. Templates save time for common replies, and scheduled messages allow campaigns to be prepared in advance. All SMS activity is logged and searchable.