Business VoIP Phone System with 100+ Features

Auto Attendant / IVR

Route callers with a professional voice menu — no receptionist needed.

Ring Groups

Ring multiple extensions or cell phones simultaneously so no call goes unanswered.

Call Recording

Record every call automatically for training, compliance, and dispute resolution.

Business Hours

Set open and closed hours. Calls route differently after hours — automatically.

Find Me / Follow Me

Never miss a call. Ring your desk phone, cell, and other numbers in sequence.

Call Forwarding

Forward calls to any number from the portal or mobile app in seconds.

Call Transfer

Transfer active calls to colleagues or departments — warm or blind.

Conference Bridge

Host multi-party calls from your desk phone or web portal.

Do Not Disturb

Enable DND from your desk phone or portal to block incoming calls when needed.

Call Blocking

Filter unwanted callers and protect your team from spam and robocalls.

Caller ID Control

Set the outbound number displayed per extension — present one business identity.

Music on Hold

Play custom audio while callers wait — branded, professional, on-brand.

Intercom & Paging

Broadcast to your team instantly across all desk phones on the network.

International Calling

Call 50+ countries at low rates directly from your portal or mobile app.

Visual Voicemail

Read or listen to voicemails from the portal, app, or email — no dial-in required.

Voicemail to Email

Receive voicemail recordings as audio attachments directly in your inbox.

Business SMS & MMS

Send and receive texts and media from your business number — not your personal one.

High-Volume Texting

Send mass SMS campaigns to contact groups for promotions, reminders, and updates.

Scheduled Messages

Write messages now, send them later — schedule texts at the right moment.

Messaging Templates

Save pre-written replies your team can send in one click — consistent and fast.

Missed Call SMS Auto-Reply

If you miss a call, Zonitel automatically texts back so you never lose the lead.

Unified Inbox

All your channels — SMS, WhatsApp, Facebook, Instagram — in one conversation view.

WhatsApp Business

Connect your WhatsApp Business account and manage chats from Zonitel.

Facebook Messenger

Respond to Facebook messages and comments without leaving your portal.

Instagram Direct

Manage Instagram DMs and comments from your unified inbox.

Live Chat on Your Website

Add a live chat widget to your website and respond from the same Zonitel portal.

Call Transcription

Convert every call to searchable text automatically — find key moments fast.

Sentiment Analysis

AI detects positive, neutral, or negative tone on every call — no manual review.

AI Chatbots

Deploy chatbots across SMS, WhatsApp, and social channels to answer 24/7.

AI Call Summary

Auto-generate a summary of every call — no listening, no note-taking required.

Active Panel — Live Calls

See all live calls, agent status, and take action: listen, whisper, or barge in.

Call Analytics

Track peak hours, missed calls, and performance by extension or number.

Weekly Call Reports

Get a detailed summary of call activity delivered to your inbox every week.

Smart Calendar

Let clients book appointments online 24/7. Automatic SMS confirmations included.

Digital Fax

Send and receive faxes from any device — no fax machine, no hardware.

Mobile App

Call, text, fax, and manage your business number from iPhone or Android.

Number Porting

Keep your existing numbers. We handle the transfer with zero service interruptions.

Free Local Number

Every account includes a free local business number — ready from day one.

Toll-Free Number

Add an 800/888 number so customers call you for free. Great for sales and support.

CRM & API Integrations

Connect via webhooks or private integrations to sync calls and messages with your CRM.

Two-Factor Authentication

Protect your account with 2FA — an extra layer of security for your team.